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I've never held a position long or short in Quindell.. I did work in insurance for 25 years & am sure that there is the potential to significantly improve the claims handling process - but should stress that insurers are constantly trying to do this. In my experience, outsourcing the claims process is rather hit & miss in terms of value to the insurer and therefore the customer. It's possible that Quindell have managed to bring together a wider range of services than their competitors.
Heisenberg's post is a superb dissection of 2 key acquisitions of Quindell's. Unless there is a substantial & lucid response from Quindell I'll not be buying into the story.